Technical support

We invite you to visit our FAQ and Product Documentation pages; you may find answers you’re looking for. Otherwise we’ll be happy to help. Write to, indicating: 1) Your phone number and the best time to call 2) The make and model of your home security system 3) The operating system and browser on the device you’re using to access the BridgeSecure site Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.



The Uninterruptible Power Supply acts as a power outlet that stays on even during power outages. It can be used to power BridgeSecure, your Modem and Router. It will also protect your equipment and keep your internet available during power outages (provided internet service is still on).

The WiFi Adapter is a very simple mean to replace the network cable between BridgeSecure and your Router. It is recommended if your Router is not in the same room as your Alarm Panel. It also provides added benefits of extending your network and eliminating Wi-Fi dead zones throughout your home.

Most alarm systems that are designed to communicate using a regular phone line will work with BridgeSecure. Alarm systems communicating exclusively through cellular network (GSM) are not compatible. The alarm system may require the intervention of a professional installer for reprogramming if it has never been connected to an alarm central.