Other ways to join us
Customer service
For any questions about your past orders, including returns, billing and payment: please send us an email at support@bridgesecure.com and indicate your order or invoice number and the nature of your request.
A customer service representative will respond to your request within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, excluding holidays.
We look forward to serving you!
Technical support
We invite you to visit our FAQ and Product documentation pages; you may find answers you’re looking for.
Otherwise we’ll be happy to help. Write to support@bridgesecure.com, indicating:
- Your phone number and the best time to call
- The make and model of your home security system
- The operating system and browser on the device you’re using to access the configuration pages of your device
Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.