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Customer service

For any questions about your past orders, including returns, billing and payment: please send us an email at support@bridgesecure.com and indicate your order or invoice number and the nature of your request. A customer service representative will respond to your request within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, excluding holidays. We look forward to serving you!

Technical support

We invite you to visit our FAQ and Product documentation pages; you may find answers you’re looking for.

Otherwise we’ll be happy to help. Write to support@bridgesecure.com, indicating:

  1. Your phone number and the best time to call
  2. The make and model of your home security system
  3. The operating system and browser on the device you’re using to access the configuration pages of your device

Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.