frequently asked questions
No if it has been connected to an alarm central service in the past.
The easiest way is to hire a professional installer. The programmed protocol must be Contact ID and any alarm central phone number can be used.
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Other ways to join us
Otherwise we’ll be happy to help. Write to firstname.lastname@example.org, indicating:
- Your phone number and the best time to call
- The make and model of your home security system
- The operating system and browser on the device you’re using to access the configuration pages of your device
Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.