frequently asked questions

Make sure your device is connected to the same network as the computer, tablet or phone you will use to access them. There are 3 ways to find the IP address of Alarmster webpages:
  1. Type the Alarmster host name followed by a slash in the address bar of your browser (works from most Windows computers):  alarmster/
  2.  Use our device finder here: FIND MY DEVICE
  3. Open your router configuration pages and look for Alarmster in the connected clients (DHCP list)
Your alarm system should be programmed to dial the alarms. This is usually the case if it has been connected to an alarm central service in the past. After an alarm, look for it in Alamster Events Page. The alarm system date and time of communication should also appear in the Walk Test section of Alamster Tools Page.

No if it has been connected to an alarm central service in the past.

The easiest way is to hire a professional installer. The programmed protocol must be Contact ID and any alarm central phone number can be used.

Just check the “Access Notifications” type of events for the contacts required in the Alamster Contacts Page. Make sure your alarm system is programmed to dial upon open/close accesses.

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Customer service

For any questions about your past orders, including returns, billing and payment: please send us an email at support@bridgesecure.com and indicate your order or invoice number and the nature of your request. A customer service representative will respond to your request within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, excluding holidays. We look forward to serving you!

Technical support

We invite you to visit our FAQ and Product documentation pages; you may find answers you’re looking for.

Otherwise we’ll be happy to help. Write to support@bridgesecure.com, indicating:

  1. Your phone number and the best time to call
  2. The make and model of your home security system
  3. The operating system and browser on the device you’re using to access the configuration pages of your device

Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.

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The Uninterruptible Power Supply acts as a power outlet that stays on even during power outages. It can be used to power BridgeSecure, your Modem and Router. It will also protect your equipment and keep your internet available during power outages (provided internet service is still on).

The WiFi Adapter is a very simple mean to replace the network cable between BridgeSecure and your Router. It is recommended if your Router is not in the same room as your Alarm Panel. It also provides added benefits of extending your network and eliminating Wi-Fi dead zones throughout your home.

Most alarm systems that are designed to communicate using a regular phone line will work with BridgeSecure. Alarm systems communicating exclusively through cellular network (GSM) are not compatible. The alarm system may require the intervention of a professional installer for reprogramming if it has never been connected to an alarm central.