Frequently Asked Questions

Make sure your BridgeSecure is connected to the same home network as the computer, tablet, or phone you will use to access it. Then Click here or type bridgesecure/ in the address bar of your browser. You can also use our dedicated BridgeSecure Device Finder 

If your security system has already been used with an alarm central service at some point in the past, it should be able to make calls when an alarm is trigerred. The BridgeSecure device receives calls from your security system and stores them in the Events Log. After an alarm, consult the Events Log page to check that the process is completed.

If your security system has never been programmed to call an alarm central, then we recommend you to contact a security systems installer. In that case, please ask the installer to program your security system to generate calls for all types of events, including open/close access notifications. The protocol must be Contact ID and any alarm central phone number can be programmed in the security system.

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The Uninterruptible Power Supply acts as a power outlet that stays on even during power outages. It can be used to power BridgeSecure, your Modem and Router. It will also protect your equipment and keep your internet available during power outages (provided internet service is still on).

The WiFi Adapter is a very simple mean to replace the network cable between BridgeSecure and your Router. It is recommended if your Router is not in the same room as your Alarm Panel. It also provides added benefits of extending your network and eliminating Wi-Fi dead zones throughout your home.

Most alarm systems that are designed to communicate using a regular phone line will work with BridgeSecure. Alarm systems communicating exclusively through cellular network (GSM) are not compatible. The alarm system may require the intervention of a professional installer for reprogramming if it has never been connected to an alarm central.