Use the Device Finder to access the BridgeSecure configuration pages on your local network

Technical support

We invite you to visit our FAQ and Product Documentation pages; you may find answers you’re looking for.

Otherwise we’ll be happy to help. Write to, indicating:

1) Your phone number and the best time to call
2) The make and model of your home security system
3) The operating system and browser on the device you’re using to access the BridgeSecure site

Our technical support service will respond within 24 hours between 8 a.m. and 9 p.m. (Eastern Time), Monday to Saturday, except holidays.



Provides supply to your BridgeSecure from the 12V battery of a standard alarm system.

Use of an Uninterruptible Power Supply is recommended to keep supply on your Router/Modem during power outages. Find it in all good online stores.

The Wi-Fi Adapter is a simple mean to replace the network cable between BridgeSecure and your Router. It is recommended if your Router is not in the same room as your Alarm Panel. It also provides added benefits of extending your network and eliminating Wi-Fi dead zones throughout your home.

Most alarm systems that are designed to communicate using a regular phone line will work with BridgeSecure. Alarm systems communicating exclusively through cellular network (GSM) are not compatible. The alarm system may require the intervention of a professional installer for reprogramming if it has never been connected to an alarm central.